Responsible Gaming
Our Commitment to Responsible Gaming
At fidus.co.nz, we are committed to promoting responsible gaming practices. Online pokies should be enjoyed as entertainment only β never as a way to earn money or solve financial problems. We encourage all players to gamble within their means and to seek help if gambling becomes a concern.
Age Verification
Online gambling in New Zealand is only available to individuals aged 18 years and over. We take age verification seriously and reserve the right to request proof of age before allowing access to our services. If you are under 18, please do not attempt to use our platform.
Warning Signs of Problem Gambling
Problem gambling can develop without warning. Be honest with yourself and watch for these warning signs:
- Gambling more frequently or with larger amounts than intended
- Chasing losses by gambling more to recover money you've lost
- Hiding gambling activity from family, friends, or partners
- Gambling to escape problems, stress, anxiety, or negative emotions
- Neglecting work, school, family, or personal responsibilities
- Borrowing money or using credit to fund gambling
- Experiencing mood swings or irritability when unable to gamble
- Feeling anxious, guilty, or ashamed about your gambling
- Failing at repeated attempts to cut down or stop gambling
- Friends or family expressing concern about your gambling habits
If you recognise any of these signs in yourself or someone you know, please seek help immediately.
Self-Help Tools & Features
We provide several tools to help you maintain control of your gaming:
- Deposit Limits: Set a maximum amount you can deposit within a specified time period (daily, weekly, or monthly)
- Loss Limits: Set a maximum amount you're willing to lose in a given timeframe
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've spent
- Self-Exclusion: Temporarily or permanently exclude yourself from your account for a cooling-off period
- Account Pause: Take a break from gambling without permanently closing your account
Contact our customer support team to activate any of these tools or to discuss your gaming habits.
Support & Help Organizations in New Zealand
If you or someone you know is struggling with problem gambling, help is available. The following organizations provide confidential support and resources:
New Zealand-Based Resources:
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Gambling Commission (New Zealand)
Website: www.gamblingcommission.govt.nz
The official regulatory authority for gambling in New Zealand, providing consumer information and dispute resolution. -
Problem Gambling Foundation β Aotearoa
Phone: 0800 664 262 (free, confidential, 24/7)
Website: www.pgf.nz
Free counselling and support services for problem gamblers and their whΔnau. -
Samaritans Aotearoa New Zealand
Phone: 1737 (call or text, free 24/7)
Website: www.1737.org.nz
Emotional support and crisis intervention available to all New Zealanders.
International Resources:
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GamCare (United Kingdom)
Website: www.gamcare.org.uk
Free information and support for problem gamblers. -
GamStop (United Kingdom)
Website: www.gamstop.co.uk
National self-exclusion scheme for online gambling. -
Gambling Help Online (Australia)
Website: www.gamblinghelponline.org.au
Counselling and resources for Australian residents. -
Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org
Evidence-based resources and research on problem gambling. -
National Council on Problem Gambling (United States)
Website: www.ncpgambling.org
Helpline: 1-800-GAMBLER (1-800-426-2537)
Resources and referrals for problem gamblers.
If You Need Help
Seeking help for problem gambling is a sign of strength, not weakness. If you are struggling with gambling, please reach out today:
- Call the Problem Gambling Foundation in New Zealand: 0800 664 262 (24/7, free, confidential)
- Text or call 1737: Free emotional support and crisis assistance
- Visit your GP or local health provider to discuss your concerns
- Contact us at fidus.co.nz to discuss self-exclusion or account restrictions
Remember
Online pokies are designed for entertainment and should be played for fun. Never gamble with money you cannot afford to lose, and always play within your limits. If gambling stops being fun or is causing you distress, please seek help immediately. You are not alone, and support is always available.